Terms and Conditions
Terms and Conditions — OMNIA Mental Health Clinic
Last updated: 20/02/2026
These Terms and Conditions govern the use of services provided by OMNIA Mental Health Clinic (“OMNIA”, “we”, “our”, or “us”). By booking an appointment, using our services, or accessing our website, you agree to these terms.
1. Clinic Information
OMNIA Mental Health Clinic
122 Baggot Street Lower
Dublin 2, D02 NC82
Ireland
Phone: 01 552 0125
Email: info@omniamentalhealth.com
2. Scope of Services
OMNIA provides psychological assessment, therapy, counselling, neurofeedback, TMS, and related mental health services.
Our services are not a substitute for emergency medical care.
If you are in crisis or at immediate risk of harm, contact emergency services or your GP immediately.
3. Appointments
Appointments can be scheduled via phone, email, or online booking.
Clients are responsible for providing accurate contact details and informing the clinic of any changes.
Please arrive on time. Late arrival may result in a shortened session.
4. Cancellation Policy
We require a minimum of 48 hours’ notice for cancellations or rescheduling.
Appointments cancelled with less than 48 hours’ notice, or missed without notice, may be charged the full session fee.
Repeated missed appointments may result in discontinuation of services.
5. Fees and Payment
Fees are communicated at the time of booking or assessment.
Payment may be required:
In advance
At the time of service
According to agreed arrangements
Accepted payment methods will be specified by the clinic.
Outstanding balances may result in suspension of services.
6. Refunds
Refund requests are reviewed on a case-by-case basis.
Refunds are not typically provided for missed appointments or late cancellations.
7. Confidentiality
All therapy sessions and client information are treated as strictly confidential.
Confidentiality may be limited where disclosure is required by law or necessary to prevent serious risk of harm, including:
Risk to yourself or others
Safeguarding concerns
Legal obligations
Court orders
Where appropriate, disclosure will be discussed with you whenever possible.
8. Clinical Records
OMNIA maintains secure clinical records in accordance with professional and legal requirements.
Clinical notes and reports remain the property of the clinician and clinic.
Clients may request access to their personal data in accordance with GDPR. Administrative fees may apply where permitted.
9. Communication
Email and electronic communication may not be fully secure.
OMNIA will take reasonable steps to protect confidentiality but cannot guarantee absolute security.
Electronic communication should not be used for emergencies.
10. Website Use
Information on this website is provided for general informational purposes only and does not constitute medical advice.
While we strive for accuracy, OMNIA makes no guarantees regarding completeness or suitability.
11. Limitation of Liability
OMNIA shall not be liable for:
Indirect or consequential loss
Loss arising from reliance on website content
Service interruptions beyond our control
Nothing in these terms excludes liability where exclusion is not permitted by law.
12. External Links
Our website may contain links to third-party websites. We are not responsible for their content, privacy practices, or services.
13. Data Protection
Personal data is processed in accordance with our Privacy Policy and applicable data protection laws.
Please refer to our Privacy Policy for full details.
14. Safeguarding and Duty of Care
OMNIA clinicians operate in accordance with professional ethical standards.
Where concerns arise regarding safety or welfare, appropriate action may be taken, including contacting relevant services.
15. Reports and Documentation
Requests for written reports, letters, or documentation may incur additional fees.
Preparation times will vary depending on complexity.
16. Changes to Services
OMNIA reserves the right to modify services, fees, policies, or availability where necessary.
17. Changes to These Terms
We may update these Terms and Conditions periodically. The latest version will always be available on our website.
18. Governing Law
These Terms and Conditions are governed by the laws of Ireland.
Any disputes shall be subject to the exclusive jurisdiction of the Irish courts.
19. Contact
For questions regarding these Terms, please contact:
Email: info@omniamentalhealth.com
Phone: 01 552 0125