Book an appointment

Privacy Policy

Privacy Policy — OMNIA Mental Health Clinic

Last updated: 20/02/2026

OMNIA Mental Health Clinic (“OMNIA”, “we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data in accordance with the General Data Protection Regulation (GDPR), the Irish Data Protection Act 2018, and applicable healthcare confidentiality standards.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or visit our website.

1. Data Controller

The Data Controller responsible for your personal data is:

OMNIA Mental Health Clinic
122 Baggot Street Lower
Dublin 2, D02 NC82
Ireland

Email: info@omniamentalhealth.com
Phone: 01 552 0125

2. What Personal Data We Collect

We may collect the following types of information:

Personal Identification Data

  • Name

  • Contact details (email, phone number, address)

  • Date of birth

  • Emergency contact details (if provided)

Appointment & Communication Data

  • Appointment requests and scheduling information

  • Enquiries submitted via forms, phone, or email

  • Correspondence between you and OMNIA

Health Information (Special Category Data)

Where you become a patient, we may collect sensitive health information including:

  • Medical and psychological history

  • Assessment results

  • Therapy session notes

  • Treatment plans and progress information

  • Information provided by GPs or other healthcare professionals (with your consent or as legally required)

3. Information Collected Automatically (Website Use)

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited and time spent

  • Referring website

  • Cookies and tracking data

See our Cookies Policy for full details.

4. Legal Basis for Processing

We process your personal data under one or more of the following lawful bases:

For General Personal Data (Article 6 GDPR)

  • Performance of a contract (providing services)

  • Legitimate interests (clinic administration, service improvement)

  • Legal obligations (medical, tax, regulatory requirements)

  • Consent (e.g., marketing communications)

For Health Data (Article 9 GDPR — Special Category)

Health information is processed on the basis of:

  • Provision of health or social care

  • Medical diagnosis and treatment

  • Explicit consent

  • Compliance with professional obligations

  • Protection of vital interests

5. How We Use Your Information

We use your data to:

  • Provide psychological and therapeutic services

  • Manage appointments and communication

  • Maintain clinical records

  • Coordinate care with other professionals (where appropriate)

  • Respond to enquiries

  • Improve our services and website

  • Comply with legal and professional obligations

  • Ensure safety and wellbeing

6. Sharing of Personal Data

We treat your information as strictly confidential.

We may share data only where necessary with:

  • Your GP or other healthcare professionals (with consent or legal basis)

  • Administrative and IT service providers

  • Secure payment processors

  • Legal or regulatory authorities where required by law

  • Emergency services where there is risk of serious harm

We do not sell personal data.

7. Data Storage and Security

We implement appropriate technical and organisational measures to protect your information, including:

  • Secure storage systems

  • Restricted access controls

  • Encrypted communication where possible

  • Confidentiality obligations for staff

  • Secure hosting infrastructure

Clinical records are stored securely in accordance with professional standards.

8. Data Retention

We retain personal data only as long as necessary.

Clinical records are typically retained in accordance with Irish healthcare guidelines, which may require retention for several years after treatment ends.

Non-clinical enquiries are retained only as long as needed for administrative purposes.

9. Your Rights Under GDPR

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request erasure (where legally permitted)

  • Restrict processing

  • Object to processing

  • Request data portability

  • Withdraw consent at any time

  • Lodge a complaint with a supervisory authority

10. Complaints

If you are unhappy with how we handle your data, you have the right to complain to:

Data Protection Commission (Ireland)
Website: https://www.dataprotection.ie
Address: 21 Fitzwilliam Square South, Dublin 2, D02 RD28
Phone: +353 (01) 765 0100

We encourage you to contact us first so we can resolve any concerns.

11. Cookies and Tracking

Our website uses cookies and similar technologies to improve functionality and user experience.

Please see our separate Cookies Policy for details on:

  • Types of cookies used

  • Purpose of cookies

  • Managing consent

  • Third-party tracking

12. Third-Party Services

We may use third-party providers for website functionality and administration, such as:

  • Hosting providers

  • Email services

  • Security tools

  • Analytics services

  • Online booking systems

These providers process data on our behalf under strict confidentiality agreements.

13. International Transfers

Where third-party services operate outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.

14. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be published on this page with an updated revision date.

15. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact:

OMNIA Mental Health Clinic
Email: info@omniamentalhealth.com
Phone: 01 552 0125