OMNIA Mental Health

Last updated June 2023

CANCELLATION POLICY

OMNIA Mental Health reserves the right to charge the full fee for missed appointments or appointments cancelled with less than 48 hours notice.

REFUNDS

Please contact the clinic for refund inquiries. OMNIA Mental Health will review refund requests on a case-by-case basis.

CONFIDENTIALITY

Therapy appointments are highly confidential, with exceptions for legal obligations and threats to safety. Before disclosing such information, it will be discussed with the client. Consent is required to share personal mental health information with a third party.

DATA PROTECTION ACT

Patient personal details are stored in accordance with the Data Protection Act. Clinical notes and reports remain the property of the psychologist at OMNIA Mental Health. Copies of notes can be provided upon request, and an administration fee may apply. Clinical notes are securely stored and encrypted using Wellola software.

ADDITIONAL WORK UNDERTAKEN

Requests for reports will be billed at an hourly rate. GP reports are free of charge.

CONSENT FORMS

Prior to assessment and treatment, clients will receive the clinic’s Terms & Conditions. Signing the consent form and agreeing to the terms & conditions is required for treatment.

For any queries or clarifications, please contact us, and our staff will be happy to assist you.

Last updated June 2023